Dealing with discrepancies: Difference between revisions
Created page with "Discrepancies occur for all kinds of reasons, the most common ones being: * Not enough money has been received (an underpayment) * Too much money has been received (an overpayment) * The buyer had made a mistake with a prompt payment discount * Incorrect amounts * Incorrect details * Timing differences * Missing transactions * Duplicated transactions" |
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* Missing [[Financial Transaction|transactions]] | * Missing [[Financial Transaction|transactions]] | ||
* Duplicated [[Financial Transaction|transactions]] | * Duplicated [[Financial Transaction|transactions]] | ||
== Dealing with underpayments == | |||
{| class="wikitable" | |||
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!Reason | |||
!Solution | |||
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|Genuine mistake | |||
|Contact the [[customer]]. [[Customer]] should be asked for an adjusting payment or advise the payment will be adjusted in the next [[statement]]. | |||
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|[[Customer]] not paid all the invoices because of a dispute. | |||
|Contact the [[customer]] to attempt to resolve the dispute. May need to be referred to the [[Accounts Supervisor|accounts supervisor]]. | |||
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Revision as of 09:07, 13 October 2025
Discrepancies occur for all kinds of reasons, the most common ones being:
- Not enough money has been received (an underpayment)
- Too much money has been received (an overpayment)
- The buyer had made a mistake with a prompt payment discount
- Incorrect amounts
- Incorrect details
- Timing differences
- Missing transactions
- Duplicated transactions
Dealing with underpayments
| Reason | Solution |
|---|---|
| Genuine mistake | Contact the customer. Customer should be asked for an adjusting payment or advise the payment will be adjusted in the next statement. |
| Customer not paid all the invoices because of a dispute. | Contact the customer to attempt to resolve the dispute. May need to be referred to the accounts supervisor. |