View source for Dealing with discrepancies

Discrepancies occur for all kinds of reasons, the most common ones being:

* Not enough [[money]] has been received (an underpayment)
* Too much [[money]] has been received (an overpayment)
* The [[buyer]] had made a mistake with a [[Prompt Payment Discount|prompt payment discount]]
* Incorrect amounts
* Incorrect details
* Timing differences
* Missing [[Financial Transaction|transactions]]
* Duplicated [[Financial Transaction|transactions]]

== Dealing with underpayments ==
{| class="wikitable"
|+
!Reason
!Solution
|-
|Genuine mistake
|Contact the [[customer]]. [[Customer]] should be asked for an adjusting payment or advise the payment will be adjusted in the next [[statement]].
|-
|[[Customer]] not paid all the [[Invoice|invoices]] because of a dispute.
|Contact the [[customer]] to attempt to resolve the dispute. May need to be referred to the [[Accounts Supervisor|accounts supervisor]].
|}

== Dealing with overpayments ==
{| class="wikitable"
|+
!Reason
!Solution
|-
|Genuine mistake
|Contact the [[customer]]. Ideally we should keep the payment and adjust at the next [[statement]] but if a large figure the [[customer]] may want a refund payment.
|-
|[[Customer]] not taken into account a [[Credit Note|credit note]] or paid an [[invoice]] twice in error.
|Contact the [[customer]]. Ideally we should keep the payment and adjust at the next [[statement]] but if a large figure the [[customer]] may want a refund payment.
|}

== Discrepancies with prompt payment discount ==
As a [[Prompt Payment Discount|prompt payment discount]] is recorded on an [[invoice]] as a term rather than calculated it is possible this can be calculated incorrectly by the [[customer]].

Possible errors are:

* Amount calculated incorrectly by the [[customer]].
* The [[customer]] may try and take the [[discount]] after the time allowed has elapsed.
* The [[customer]] may take a discount when one hasn't been offered.

== Dealing with other discrepancies ==
Other types of discrepancies include:

* Are the details correct on the records and [[Financial Document|documents]].
* Are the amounts correct?
* Are there any missing or duplicated [[Financial Transaction|transactions]]?
* Are there timing differences? ([[Invoice]] received at the end of the month but recorded at the beginning of the next).